35bt Privacy Policy — How We Keep Your Data Safe

1. Introduction

When you use the 35bt platform, we collect certain information. This Privacy Policy ("Policy") explains what data is collected, why it is collected, how it is stored and protected, and what rights you have.

35bt believes privacy is a fundamental right. We collect only what is necessary and will never sell your data under any circumstances. This policy governs 35bt's Terms and Conditionsmust be read in conjunction with.

2. Information We Collect

35bt collects the following types of information:

3. How Information Is Collected

35bt collects information through several methods, each with your knowledge or consent:

Directly from you:

• Information provided when completing the registration form.
• Documents uploaded for KYC verification.
• Information shared when contacting our support team.
• Payment details provided at the time of deposit or withdrawal.

Automatically:

• Log data generated during login and use of the platform.
• Browsing data collected through cookies and similar technologies.
• Device type, operating system, and IP address.
• Records of gaming sessions, bets, and outcomes.

4. Purpose of Data Use

35bt uses the information it collects for the following purposes:

• Account Management: Handling registration, login, identity verification, and account security.
• Payment Processing: Processing deposit and withdrawal requests and verifying transactions.
• Service Improvement: Personalizing your gaming experience, developing new features, and improving platform performance.
• Security & Fraud Prevention: Detecting suspicious activity and preventing multiple accounts or bonus abuse.
• Legal Compliance: Meeting the requirements of applicable laws and regulatory authorities.
• Contact: Sending important updates, promotional offers (with your consent), and providing customer support.
• Responsible Gaming: Monitoring gaming behavior to detect and prevent potential issues before they escalate.

5. Data Sharing & Disclosure

35bt takes your privacy seriously. However, your information may be shared in the following limited circumstances:

Situations where data may be shared:

• Payment Provider: Mobile banking providers including bKash, Nagad, and Rocket receive only the minimum information necessary for payment processing.
• Game Provider: Limited data may be shared with licensed game developers to manage gaming sessions.
• Legal Authorities: When legally required to do so pursuant to a court order or government investigation.
• Fraud Prevention Service: With verification providers to comply with Anti-Money Laundering (AML) regulations.

6. Cookie Policy

35bt uses cookies on its website and app to ensure proper functionality and improve your experience. Cookies are small text files stored on your device.

Cookie Types:

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: Analyzing platform usage patterns to improve our services. You can opt out of this at any time.

Cookies can be deleted or disabled at any time from your browser settings. However, disabling essential cookies may affect certain platform features.

7. Data Security Measures

35bt uses industry-leading technology to keep your data secure. Our security infrastructure is regularly audited by independent third parties.

• TLS/SSL Encryption: All data transfers are protected with 256-bit TLS encryption.
• Password Hashing: Your password is never stored in plain text — we use bcrypt hashing.
• Two-Factor Authentication (2FA): Extra OTP verification at login for added security.
• Firewall & DDoS Protection: The platform is protected against cyberattacks.
• Regular Security Audits: An external team of experts conducts regular penetration testing.
• Restricted Access: Only authorized staff have access to your information.

8. Data Retention Period

35bt does not retain data longer than necessary. Retention periods vary by data type:

9. Your Rights

Under the 35bt Privacy Policy, you have the following rights:

10. Child Protection Policy

35bt strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal data from minors.

• Age is verified at registration, and users under 18 are not permitted to register.
• If data belonging to a minor is collected inadvertently, it will be deleted as soon as we become aware of it.
• If a parent or guardian discovers their child has created an account, please notify us immediately.

11. Policy Changes

35bt may update this Privacy Policy as needed. Members will be notified of any significant changes via email or an in-platform notification.

• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• The date of the latest policy update is shown at the top of the page.
• To view a previous version, please contact our support team.

12. Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated privacy team:

• Live Chat: Click the chat icon at the bottom right of the platform — we typically respond within 2 minutes.
• Email: [email protected] (responses within 24 hours)
• Support Hours: Bengali-language support available 7 days a week, 24 hours a day.